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RETURN POLICY
PHONE:
443-596-4439
443-596-4440
MONDAY - FRIDAY 10:00 AM -
6:30 PM
ANY NEW NON-CHEMICAL ITEMS MAY BE RETURNED WITH A 10% RE-STOCKING FEE WITHIN 30
DAYS OF THE DATE THE ITEM WAS SHIPPED. CHEMICALS MAY ALSO BE RETURNED WITH A 15%
RESTOCKING FEE PROVIDING THEY ARE UNOPENED AND RETURNED TO US IN THE SAME CONDITION THAT
THEY WERE SHIPPED. CREDIT CARD ORDERS WILL BE CREDITED UPON THE RECEPTION AND INSPECTION
OF THE ORDER. PLEASE SEND RETURNS TO 6302 OLD N. POINT
RD, BALTIMORE, MD 21219. RETURNS MUST BE SENT PRE-PAID AND WE DO NOT
ACCEPT COLLECT SHIPPING OF RETURNS OR WARRANTY REPLACEMENTS.
CUSTOM BUILT ITEMS WILL BE CHARGED A 20%
RE-STOCKING FEE BECAUSE THE TANKS
WERE BUILT FOR YOU THE BUYER AND THEY ARE DIFFICULT TO RESELL. SPECIAL ORDER ITEMS REFER TO ANY AND ALL CHEMICALS THAT ARE NOT LISTED ON
OUR WEB PAGES, LARGER THAN NORMAL QUANTITY OF THE LISTED CHEMICALS, OR ANY
PRECIOUS METAL PLATING SOLUTIONS BEYOND ONE GALLON QUANTITIES. NEW RECTIFIERS
MUST BE RETURNED WITH ALL PACKAGING AND DIRECTIONS INSIDE THE BOX. USED TANKS,
RECTIFIERS, HEATERS, AND PUMPS MUST BE RETURNED IN THE SAME CONDITION IN WHICH IT
WAS SHIPPED.
WE ARE NOT RESPONSIBLE FOR ITEMS DAMAGED IN SHIPPING. ALL
ITEMS ARE INSURED FOR THE PAID VALUE WHEN IT IS SHIPPED
FROM OUR FACILITY. OUR RESPONSIBILITY ENDS WHEN
SHIPPER ACCEPTS THE SHIPMENT. IF YOUR ORDER ARRIVES DAMAGED, PLEASE CONTACT US FOR
SHIPPING NUMBER AND CONTACT SHIPPER TO FILE A CLAIM. YOU MUST RETAIN ALL ORIGINAL
PACKAGING OR THE SHIPPER MAY CONSIDER THE CLAIM VOID. DUE
TO HAZMAT SHIPPING COST AND SHIPPING VERY LARGE ITEMS, REFUND WILL BE FOR
PRODUCT ONLY AND NOT FOR SHIPPING COST. BUYER IS RESPONSIBLE TO SHIP ITEM
BACK FOR RETURN AT THEIR COST & PLEASE RE-PACK RETURNS CAREFULLY SO IT DOES NOT
GET DAMAGED IN TRANSIT.
WARRANTY REPLACEMENTS AND RETURNS REFUNDS WILL ONLY COVER THE ITEM'S
COST THEMSELVES. SHIPPING AND
HANDLING CHARGES TO BUYER IS NON REFUNDABLE.
SHIPPING FOR WARRANTY OR REFUNDS ARE RESPONSIBILITY OF BUYER.
WARRANTY DATE IS
EFFECTIVE FROM THE DAY THE ITEM IS SHIPPED AND NOT THE DAY IT WAS PUT INTO SERVICE.
WARRANTY IS VOID ON ANY ITEM THAT HAS BEEN ABUSED, USED INCORRECTLY, CARELESS
INSTALLATION METHODS, DAMAGED IN TRANSIT, OR BROKEN VIA ANY MEANS BEYOND OUR CONTROL. MANY
OF THESE PLATING EQUIPMENT ITEMS ARE VERY FRAGILE AND GREAT CARE MUST BE EXERCISED WHEN
INSTALLING THEM. PLEASE RETURN ITEM WITHIN 30 DAY
WINDOW.
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