RETURN POLICY

PHONE: 202-864-2567   EMAIL: sales@platingsales.com

ANY NEW NON-CHEMICAL ITEMS MAY BE RETURNED WITH A 10% RE-STOCKING FEE WITHIN 30 DAYS OF THE DATE THE ITEM WAS SHIPPED.  CHEMICALS MAY ALSO BE RETURNED WITH A 15% RESTOCKING FEE PROVIDING THEY ARE UNOPENED AND RETURNED TO US IN THE SAME CONDITION THAT THEY WERE SHIPPED. CREDIT CARD ORDERS WILL BE CREDITED UPON THE RECEPTION AND INSPECTION OF THE ORDER.  PLEASE SEND RETURNS TO 6302 OLD N. POINT RD, BALTIMORE, MD 21219.  RETURNS MUST BE SENT PRE-PAID AND WE DO NOT ACCEPT COLLECT SHIPPING OF RETURNS OR WARRANTY REPLACEMENTS.

CUSTOM BUILT ITEMS WILL BE CHARGED A 20% RE-STOCKING FEE BECAUSE THE TANKS WERE BUILT FOR YOU THE BUYER AND THEY ARE DIFFICULT TO RESELL. SPECIAL ORDER ITEMS REFER TO ANY AND ALL CHEMICALS THAT ARE NOT LISTED ON OUR WEB PAGES, LARGER THAN NORMAL QUANTITY OF THE LISTED CHEMICALS, OR ANY PRECIOUS METAL PLATING SOLUTIONS BEYOND ONE GALLON QUANTITIES. NEW RECTIFIERS MUST BE RETURNED WITH ALL PACKAGING AND DIRECTIONS INSIDE THE BOX. USED TANKS, RECTIFIERS, HEATERS, AND PUMPS MUST BE RETURNED IN THE SAME CONDITION IN WHICH IT WAS SHIPPED.

WE ARE NOT RESPONSIBLE FOR ITEMS DAMAGED IN SHIPPING.  ALL ITEMS ARE INSURED FOR THE PAID VALUE WHEN IT IS SHIPPED FROM OUR FACILITY.  OUR RESPONSIBILITY ENDS WHEN SHIPPER ACCEPTS THE SHIPMENT.  IF YOUR ORDER ARRIVES DAMAGED, PLEASE CONTACT US FOR SHIPPING NUMBER AND CONTACT SHIPPER TO FILE A CLAIM.  YOU MUST RETAIN ALL ORIGINAL PACKAGING OR THE SHIPPER MAY CONSIDER THE CLAIM VOID.  DUE TO HAZMAT SHIPPING COST AND SHIPPING VERY LARGE ITEMS, REFUND WILL BE FOR PRODUCT ONLY AND NOT FOR SHIPPING COST.  BUYER IS RESPONSIBLE TO SHIP ITEM BACK FOR RETURN AT THEIR COST & PLEASE RE-PACK RETURNS CAREFULLY SO IT DOES NOT GET DAMAGED IN TRANSIT.

WARRANTY REPLACEMENTS AND RETURNS REFUNDS WILL ONLY COVER THE ITEM'S COST THEMSELVES. SHIPPING AND HANDLING CHARGES TO BUYER IS NON REFUNDABLE. SHIPPING FOR WARRANTY OR REFUNDS ARE RESPONSIBILITY OF BUYER.  WARRANTY DATE IS EFFECTIVE FROM THE DAY THE ITEM IS SHIPPED AND NOT THE DAY IT WAS PUT INTO SERVICE.  WARRANTY IS VOID ON ANY ITEM THAT HAS BEEN ABUSED, USED INCORRECTLY, CARELESS INSTALLATION METHODS, DAMAGED IN TRANSIT, OR BROKEN VIA ANY MEANS BEYOND OUR CONTROL. MANY OF THESE PLATING EQUIPMENT ITEMS ARE VERY FRAGILE AND GREAT CARE MUST BE EXERCISED WHEN INSTALLING THEM.  PLEASE RETURN ITEM WITHIN 30 DAY WINDOW.